Something that Sydney homeowners usually forget but our hot water systems are used daily and this means they would see significant amounts of wear and tear. Like just any other appliance in your home, you need to ensure regular maintenance is completed to prevent unexpected breakdowns as well as save you a significant amount of money. Our hot water experts at Quintessential Plumbing have put together a simple tips.

Instructions to drain the water: 

• First shut down the entire unit and remove the wires for added safety.
• Open up the faucet that is closest to the heater and then let the water run out until you get only cold water.
• Once all the hot water has been drained completely, turn-off the water supply to your heater; and keep the faucet open.
• You will find a drain valve under the heater; attach a garden hose to this valve.
• Open up the relief valve positioned at the top center of your heater.
• Let all the water get drained out completely.
• Close the relief valve and the drain valve.
• Start the cold water supply and wait until the system is full.
• Open up all the hot water faucets in your home & drain a bit of cold water from each one of them to make sure that no air has been trapped in any of them.
• Now simply plug in the wire & switch on the heater.

Visual Check 

How does your hot water heater look ? It is recommended to check your hot water system to see if there are any leaks( take a look at the floor under the heater), look at the relief valve, the piping or rust appearing. 

Check the Anode Rod

The anode rod is the water heater’s defense mechanism against rust and corrosion. Depending on the chemical composition of your water, the anode rod can last anywhere from a few years to the life of the heater. It is a good idea to check the condition of the anode rod every year. 

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Yearly Licensed Plumber Inspections

If you want trouble-free hot water it is recommended to get regular inspections by qualified professionals like Quintessential Plumbing. Our experts will thoroughly inspect all the components such as the heating element, operating unit as well and wiring to ensure it is in perfect condition. By completing regular hot water heater maintenance inspections this will reduce the incidence of breakdowns. 

Living in Sydney with strict water restrictions it is now essential Sydney homeowners are now taking  extra measures to save our precious water levels. In addition to the impact of excess water damage on our environment, it is also important to monitor the rising costs of water bills. Our team has created some simple measures you can begin to implement to start saving water in your home.

Upgrade to Dual Flush 

Do you have an older style home? Single flush toilets are usually one of the biggest water consumers in any old household. In newly built or renovated Sydney homes you will find a toilet suite with the option for dual flush, an efficient alternative to minimize less water usage. In 1980 the dual flush toilet was invented where it provides half the flush option for liquid waste and the full flush option for solids. 

Using the dual flush option will help the environment but also lower your Sydney water bill. Single flush system uses approximately 9L of water per flush, compared to half flush of 3L. For every litre less that is used in flushing it will save a family of four $20 per year in water consumption based on 4 flushes per day. Speak with our Sydney plumbers about different options to suit your plumbing. Book online or call us today.

WELS Rating

The Water Efficiency Labelling and Standards (WELS) is an Australian scheme to help consumers become more aware of water ratings for different appliances including dishwashers, washing machines, toilets and shower heads. WELS provides a water efficiency rating between 1-6 stars, the more stars the more water efficient the product is. By reading and taking note of these ratings and figures you can have a more informed decision about the water usage. All products must comply with WELS standards.

Press the Eco Mode On Your Dishwasher

In the kitchen the dishwasher is the highest water consuming appliance. By taking note of which button to press on your machine can save you water along with selecting a machine with a sustainable WELS rating. Most modern dishwashers have an option for an eco mode cycle which will use less water. Ensure when purchasing a new dishwasher you read the water labels and view total water consumption per cycle, energy rating Australia has created a useful guide to help you pick a dishwasher which is water sustainable.

Repair the leaks 

Fixing water leaks in the home is a cost effective solution to help minimise water bills and conserve the environment. According to Home Government a leaking tap at the rate of one drip per second can waste more than 12,000L per year. Fixing water leaks will help you save a considerable amount of water.

With Sydney Water restrictions in pace it is a good time to start saving water in your home, give the experts at Quintessential Plumbing a call on 0403 549 598 or book an appointment online now. From upgrading your toilet to a dual flush system, repairing leaks in your home or assisting with the choice of a new appliance our expert plumbers in Sydney are here to help. 

Quintessential Plumbing has been in business for many years, gaining extensive knowledge and experience in the plumbing industry along the way. If you ever need an emergency plumber, Quintessential Plumbing are here for you 24/7.

Blocked Drain Warning Signs: Early Detection Guide for Sydney Homes

Blocked drains rarely happen overnight. They develop gradually, giving you clear warning signs before becoming complete blockages that require emergency plumbing intervention. Recognising these early indicators means you can address drainage problems when they’re still minor issues rather than waiting for sewage backups, flooding, or expensive repairs.

This guide explains the seven critical warning signs of blocked drains, what each symptom means, and when you need professional help. Based on data from Sydney plumbing services and recent insurance industry research, understanding these signs can save Sydney homeowners thousands of dollars in preventable damage.

Why Early Detection Matters for Sydney Properties

The Cost of Delayed Action

Recent data from Suncorp Insurance reveals that burst plumbing issues, including blocked drain complications, average over $27,500 per claim in 2024. Their inspection of thousands of Australian homes found that 30% of plumbing systems showed warning signs requiring attention before failure occurred.

For Sydney properties specifically, the combination of ageing infrastructure in inner suburbs, tree root intrusion from established street trees, and intense storm seasons creates higher-than-average drainage failure risks. Catching blockages early typically costs $200-$800 for professional clearing, compared to $2,000-$8,000 for emergency repairs involving pipe damage, water damage restoration, and urgent callouts.

Health Risks from Blocked Drains

Beyond property damage and repair costs, blocked drains create genuine health hazards. Stagnant wastewater harbours bacteria including E. coli and salmonella. Sydney Water reports that wastewater blockages account for thousands of emergency callouts annually, with many involving sewage overflow into homes.

Additional health concerns include:

• Mould growth from persistent moisture and dampness
• Mosquito breeding in standing water during Sydney’s warmer months
• Pest attraction – cockroaches and rats drawn to organic waste buildup
• Respiratory issues from sewer gas exposure
• Skin contact risks if wastewater backs up into living areas

Acting on warning signs prevents these health hazards from developing.

7 Critical Warning Signs of a Blocked Drain

1. Slow Draining Water (The First Indicator)

Slow drainage represents the earliest and most common warning sign. Water pooling in your sink, shower, or bath before draining away indicates partial blockage restricting flow through the pipes.

What normal drainage looks like: A kitchen sink should empty within 30-60 seconds under normal conditions. Bathroom basins drain within similar timeframes. Showers and baths take slightly longer due to larger volumes but shouldn’t leave standing water after you finish.

What slow drainage means: When drainage exceeds these timeframes or you notice water pooling that didn’t happen previously, debris is accumulating in the pipe. This might be:

• Hair and soap scum in bathroom drains
• Food particles and grease in kitchen sinks
• Scale buildup from hard water deposits
• Tree root intrusion creating partial obstructions

Severity assessment: If plunging temporarily improves drainage but the problem returns within days, the blockage sits deeper in your drainage system beyond the P-trap. This progression indicates you need professional clearing rather than surface-level DIY attempts.

2. Gurgling or Bubbling Sounds

Strange noises from drains, particularly gurgling or bubbling sounds when water drains away, indicate air trapped in your pipes. This trapped air gets pushed through the system as water flows past blockages.

Where you’ll hear it:

• From plug holes as water drains
• From toilets when flushing
• From one fixture when using another (water draining from shower causes sink to gurgle)
• From floor drains or external inspection points

What causes gurgling: Drainage systems rely on proper ventilation through vent pipes on your roof. When blockages disrupt this air flow, negative pressure develops. Water flowing through creates air pockets that escape as gurgling sounds.

Sydney-specific consideration: Vent pipes can become blocked by leaves, bird nests, or possum activity – common in Sydney’s tree-lined suburbs. However, gurgling paired with slow drainage points to pipe blockage rather than vent issues.

Severity assessment: Occasional light gurgling during heavy water use might not indicate problems. Persistent, loud gurgling, especially from multiple fixtures, suggests developing blockages requiring attention.

3. Foul Odours from Drains

Unpleasant smells emanating from drains indicate organic material decomposing inside your pipes. Fresh, flowing water doesn’t produce odours – stagnant waste does.

What the smell indicates:

• Rotten egg smell: Decomposing food waste or organic matter trapped in pipes, combined with bacteria producing hydrogen sulphide gas
• Sewage smell: Suggests connection to sewer system, indicating blockage affecting waste water flow or damaged pipe allowing sewer gas escape
• Musty, damp smell: May indicate water leaking from blocked pipes into walls or subfloor spaces, causing mould growth

Location matters:

• Kitchen drains: Usually food waste and grease decomposition
• Bathroom drains: Combination of hair, soap residue, and organic material
• Floor drains: Often indicates main line blockage or dry trap (water seal evaporated)
• External drains: Suggests significant blockage in sewer line

Severity assessment: Smells that worsen over time or spread to multiple drains indicate advancing blockages. Immediate professional assessment recommended for sewage smells, as these can indicate main sewer line issues affecting your entire property.

4. Water Backing Up in Fixtures

Water backing up or appearing in unexpected places represents an advanced warning sign requiring prompt action. This occurs when blockages prevent water from draining through normal paths, forcing it to return through the nearest exit point.

Common backup scenarios:

• Running washing machine causes water to back up into shower or sink
• Flushing toilet causes water to appear in shower drain
• Water rising in toilet bowl when running bathroom sink
• Bath or sink water backing up when draining

What backups indicate: The blockage location determines backup behaviour. When water backs up from one fixture into another, the blockage sits downstream of both connection points. For example, if your washing machine causes bathroom sink backup, the blockage exists where these drain lines connect in your system.

Single fixture vs cross-fixture backups:

• Single fixture backing up into itself: Localised blockage in that fixture’s immediate drain line
• One fixture causing backup in another: Blockage in shared drain line or main sewer
• Multiple fixtures backing up simultaneously: Main sewer line blockage affecting entire property

Severity assessment: Any water backup requires professional assessment within 24 hours. Sewage backups (toilet water backing up into showers or sinks) require immediate emergency plumbing response due to health hazards.

5. Multiple Drains Affected Simultaneously

When several drains throughout your property show problems at the same time, the issue almost certainly involves your main sewer line rather than individual fixture blockages.

Signs of main sewer line blockage:

• Multiple toilets won’t flush properly or drain slowly
• All sinks and showers are draining more slowly than normal
• Gurgling sounds from various drains throughout the house
• Foul smells from multiple drain points
• Water is backing up from the floor drains

Why main line blockages are serious: Your main sewer line carries all wastewater from your property to Sydney Water’s system. Complete blockage means nowhere for wastewater to go except back into your home through the lowest drainage points – typically floor drains, showers, and toilets.

Common main line blockage causes in Sydney:

• Tree root intrusion (extremely common in established suburbs with mature street trees)
• Collapsed or damaged clay pipes in older properties
• Large foreign objects flushed into system
• Severe grease buildup over many years
• Structural pipe failures from ground movement

Severity assessment: Multiple affected drains always warrant immediate professional inspection. CCTV drain camera investigation identifies blockage location and cause, informing repair approach.

6. Rising Water in Inspection Points

External inspection points – typically concrete or plastic covers in your yard near the house – provide access to your sewer system. Water visible in these inspection openings when covers are removed indicates downstream blockages.

What to check:

• Locate inspection opening covers (usually near external walls, in garden beds, or under paved areas)
• Carefully remove cover (may require screwdriver or simply lift up)
• Look inside with torch – should be empty or contain only small amount of water at bottom

What water levels indicate:

• Chamber completely full: Blockage sits downstream of this inspection point
• Chamber completely empty: Blockage sits upstream (between house and this point)
• Water level rising during use: Confirms active blockage preventing drainage
• Overflowing chamber: Severe blockage requiring immediate attention

Sydney Water responsibility: If inspection point near your property boundary shows blockage, contact Sydney Water on 13 20 90. They’re responsible for blockages in their sewer mains. Licensed plumbers can determine responsibility boundaries.

Severity assessment: Rising or full inspection chambers require professional clearing. Don’t attempt DIY fixes on main sewer lines – incorrect methods can damage pipes or push blockages deeper into the system.

7. Unusual Wet Patches Around Your Property

Soggy ground, unexplained wet patches, or areas of particularly lush vegetation above drainage lines can indicate leaking pipes caused by blockages creating excessive pressure.

Where to look:

• Ground above sewer line routes (usually running from house toward street)
• Around external inspection points
• Near the base of external walls
• In garden beds adjacent to bathrooms or laundry

What wet patches mean: When blockages create pressure buildup, water can escape through pipe joints, cracks, or damaged sections. This creates damp soil above the leak point. In Sydney’s climate, you might also notice:

• Greener grass or plants in affected areas (wastewater acts as fertiliser)
• Unpleasant odours in that section of yard
• Soft, sinking ground indicating significant water saturation
• Visible water pooling after household water use

Severity assessment: External wet patches combined with drainage problems require urgent professional assessment. Leaking sewer pipes create health hazards and can cause foundation problems if located near building structures.

Understanding What Each Warning Sign Means

Location Matters: Kitchen vs Bathroom vs Outdoor Drains

Warning sign location provides clues about blockage causes and severity:

Kitchen drain problems typically involve:

• Grease and cooking oil solidified in pipes (FOG – fats, oils, grease)
• Food particles accumulation
• Detergent residue combining with food waste
• Coffee grounds buildup

Kitchen blockages usually develop in the immediate drain lines under the sink or in the connection to main drainage. Professional clearing with hydro jetting effectively removes grease buildup.

Bathroom drain problems typically involve:

• Hair (single largest cause of bathroom blockages)
• Soap scum and shampoo residue
• Toothpaste and other personal care products
• Mineral deposits from hard water

Bathroom blockages occur in P-traps under basins, shower traps, or further down the line where hair accumulates. Prevention involves drain guards and regular maintenance.

Outdoor drain problems typically involve:

• Tree root intrusion (extremely common in Sydney)
• Leaves and organic debris in stormwater drains
• Soil and sediment during heavy rain
• Structural pipe damage from age or ground movement

Outdoor drainage issues often require CCTV inspection to locate problems and determine whether clearing, relining, or pipe replacement suits the situation.

Single Fixture vs Multiple Fixtures

The number of affected fixtures indicates blockage severity and location:

Single fixture slow or blocked: Typically indicates localised blockage in that fixture’s immediate drain line. Often DIY-solvable with plunger or drain snake. If persistent after DIY attempts, professional clearing recommended.

Two connected fixtures affected: Blockage in shared drain line between these fixtures. Requires professional assessment to locate and clear blockage effectively.

Multiple unrelated fixtures affected: Almost certainly main sewer line blockage. Requires immediate professional attention with CCTV inspection and specialised clearing equipment.

Severity Assessment Guide

Monitor (Non-Urgent):

• Occasional slow drainage that improves with hot water flush
• Light gurgling sounds only during heavy water use
• Very mild odours that clear with water flow

Schedule Professional Service (1-3 Days):

• Consistently slow drainage not improving with DIY methods
• Regular gurgling sounds from drains
• Persistent unpleasant odours
• One fixture backing up into itself

Urgent Professional Service (Within 24 Hours):

• Water is backing up between fixtures
• Multiple drains are showing problems
• Strong sewage smells
• Rising water in inspection points
• External wet patches with odours

Emergency Service (Immediate):

• Sewage backing up into living areas
• Toilet overflowing with waste
• All drains completely blocked
• Raw sewage smell throughout property
• External flooding from inspection points

Common Causes of Blocked Drains in Sydney

Tree Root Intrusion in Older Suburbs

Tree roots represent the most significant cause of serious drain blockages in established Sydney suburbs. Mature street trees – particularly Moreton Bay figs, eucalypts, and large native species – develop extensive root systems seeking moisture sources.

Roots detect water vapour escaping from even tiny cracks in sewer pipes. Once roots penetrate pipes (typically through joints in older clay pipe systems), they expand inside the pipe, creating dense

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If you have been in Sydney this week you would have known about the weather, we’re talking about lightning, wind, hail, and – of course – storm water damage. This storm has brought 216 mm of water in the week and according to Water NSW, over the past week water levels have risen 31%, which is a great result for our state. 

As your emergency plumber we are standing by to help, as a homeowner there are ways you can reduce the impact of water damage from storms before wild weather hits. So with bad weather already coming and predicted to hit again our team has come up with ways you can safeguard your Sydney property. 

Water damage Sydney – ways to minimise impact : 

1. Keep your gutters clean

Simple yet so many homeowners forget that gutters are up there so they can do their job when the rain comes down, but if they are full of leaves and other gunk, you’re asking for trouble. 

2. Fix your Leaks 

A small leak in your gutters, roof or downpipes can quickly turn into a much bigger problem and become very noticeable during a huge downpour. At the earliest sign of a water leak, make sure you get it repaired as quickly as possible.  

3. Test Your Downpipes with a hose

It is important to check for partial or complete blockages in those pipes or drains. Once the storm hits the water will start to flow quickly and the blockage can turn into a plumbing nightmare. 

4. Check your rainwater tank 

Often, homeowners forget that as part of their storm preparations is to should look at the tank; if the pipes are blocked or not flowing fast, it can become backed up and overwhelm your gutters. 

5. Understand your property’s stormwater flow 

Since we have already had the storm have you noticed where the stormwater pools, are ‘rivers’ that form. This information can help you make a decision to changing the yards drainage or clearing some areas of debris. 

6. Check your backflow

When storms and floods are common it is important to check your backflow as your drinking water can be under threat from water flowing down your pipes in the wrong direction. You may want to consider installing a backflow prevention device and if you have one installed you may need to get it tested. 

For Sydney residents and homeowners it’s our responsibility to protect our homes from storm damage and prevention is key to minimising impact.  Speak with our friendly team to enquire if your home is protected.. Simply give us a call on 0403 549 598 or make a booking online. 

Sydney Level 2 Water Restrictions Now in Place

From the 10th  December 2019, level 2 water restrictions have been enforced by the NSW Government in Sydney, the Illawarra region, and the Blue Mountains. Did you know Sydney dams are currently sitting at 52.6%, compared to 72.2% time last year. 

Restrictions have been put in place to protect our water supply by the NSW Government. The following conditions have been 

• Operating sprinklers and watering systems have at any time. Residents are allowed to use handheld hoses with a trigger before 10am or after 4pm 
• Washing vehicles, building and hard surfaces 
• Fitting new or renovated pools or spaces over 10,000 litres

What happens if you don’t obey the restrictions? Residents of Sydney region will have penalties of $220 AUD for individuals and $550 AUD for businesses who don’t adhere. 

Our team has designed simple measures you can implement in the home to start saving water.

How much water do you use? 

Two main ways to find out how much water your family uses. 

1. Read the water meter
2. Read your Sydney water bill

Monitoring your water usage over time will allow you to understand and track your water.

Change Your Water Usage

Every household can conserve water and change their daily habits to make a difference to minimise water usage. Simple ways you can help include:

• Time your showers to be less than 3 minutes; every minute you save is 1 bucket of water 
• Turn the water off when brushing your teeth 
• Don’t do half loads of turning on the dishwasher or washing machine 
• Install water efficient tapware in your shower to minimise water.

Using the Half Flush Button 

Having control over which button you press on the toilet will reduce your water consumption but also help reduce your bills. Installing a modern, water-efficient toilet can save you 50L and $148 per year on water bills. Check your toilet too see how much water you are consuming per flush. Every litre less in a flush will save a family of 4 nearly 6kL and $17.50 AUD each year in water supply charges (based on 4 flushes per person per day and water at $2.99/kL).

Use the WELS lavatory product search to compare the efficiency and flush volume of different toilets before buying.

Repairing Leaks

Often something that is overlooked in the home as you don’t seem to think that a small drip or leak can cause you to lose thousands of litres per day from a constantly running toilet or tap. If you expect your toilet to have a leak try placing a few drops of food colouring into the cistern and without flushing you will notice the coloured water appearing in areas it shouldn’t!

If you discover a leak in your property or your rental property, call a licensed plumber immediately. Even if they can’t pinpoint the location they will have leak detection equipment to locate secret locations such in walls and beneath the ground. 

For Sydney residents and homeowners its our responsibility to conserve water and we all need to play our part. Speak with your friendly team to enquire installing energy efficient devices or locate leaks that have been troubling you. Simply give us a call on 0403 549 598 or make a booking online. 

The most common insurance claims in Australian homes come from under your sink, also known as a flexi hose or flexible braided hose. They are located underneath bathroom or kitchen sinks or basins in every home throughout Australia. If not installed correctly or maintained, these hoses can cause huge impact and damage to your bathroom or kitchen, and have been revealed as the leading cause of household water issues and damage.

How do they cause damage?

A flexi hose can cause serious water damage to kitchens and bathrooms if not found in time. The stainless steel protecting the rubber pipe can be corroded by rust and begin to unravel or come loose at the connection points. If a flexi hose bursts, it will result in water damage, ceiling damage,  flooding, damaged walls, and potentially a home that is no longer habitable. Other effects of damage from a burst flexi include:

• Mould growth 
• Structural damage to the surrounding space 
• Contents damage

• Based on 22,000 Suncorp home insurance claims in 2024, one in ten (10%) water damage claims were caused by burst flexi-hoses.
• The average cost of a burst flexi-hose claim is over $27,500 AUD.
• Suncorp inspected thousands of flexi-hoses over six months and found 30% were at risk of bursting and needed replacing—an average of two flexi-hoses in every home.
• A burst flexi-hose left undiscovered for 24 hours can release enough water to fill a household swimming pool

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How can you prevent a flexi hose from bursting?

Most likely, you have a flexi hose installed underneath your basin or sink. We recommend you follow the instructions below to minimize water leaks.

Installation By a Licensed Plumber

We recommend you have a flexi hose installed by a licensed and qualified plumber, it may seem like a simple job, but you can rest assured that the correct installation will be followed and you will not have any water leak or damage in the future. Our team will ensure the right length of hose is being installed and not too loose ortoo tight.

View our license details here.

Maintenance

Having a qualified plumber conduct regular maintenance on your plumbing will ensure you will not face any unexpected water leaks or damage.

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Regular Inspections

Cost cost-effective solution to ensure you won’t have any burst flexi pipes. Our licensed plumbers recommend you check underneath your sink or basin every 3 months to ensure you will not be confronted with any damage. Our team can also meet with you every year for a free home plumbing inspection.

Do you remember when your flexi hoses were inspected by a licensed plumber? Now is the time to get in touch with Quintessential Plumbing. We can arrange one of our plumbers to examine and determine if your flexi hose needs replacement.

Don’t leave it too late, give our friendly team a call on 0403 549 598 or make an online booking today!

Our expert plumber Kelvin works with clients daily to ensure their family has constant and safe hot water heaters to ensure they can carry on with their daily duties in the home. 

Kelvin lets us in on the key signs you will come across when you require a new hot water system for your family and home. Here’s what he has to say…

Age of the Hot Water System 

Did you know hot water systems are expected to last around 8 – 12 years? If you check the manufacturer’s information they will tell you timeframes. If you are in an older property and the life of the system is over 15 years we recommend replacing the system as problems may begin to occur. 

Water Isn’t Hot Enough

Are your showers turning cold halfway through or failing to heat up? Potentially this could be an issue with the thermostat so ensure you have a licensed plumber assess the issue. 

Sizzling or Hissing Noises from the Tank

When your hot water system begins to make noise it is often a sign that the heater needs to be replaced or serviced. It’s best to speak with an expert to check the cause and identify the problem.

Sludge or Rust Around the Tank 

Corrosion around your hot water system fittings means you usually have a leak. Try tightening the fittings. If this doesn’t seem to fix the problem it’s best to call a professional plumber to take a look and assess what can be done.

Our plumbing team can ensure your hot water system is repaired or replaced with success. Book your FREE in-home consultation with a member of the team today.

Our Complete Hot Water Service List For Your Home in Sydney

• Hot Water Installers
• Hot Water System Repairs
• Hot Water System Replacement
• Hot Water Service Near Me in Sydney
• Instantaneous Hot Water Installation
• Electric Water Heater Repair
• Hot Water Brands Sydney
• Rheem Hot Water System Installation
• Rinnai Hot Water System Installation
• Dux Hot Water Systems Installation
• Gas Hot Water Installation
• Solar Hot Water Installation

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Are you planning to sell your home? It is important to ensure all plumbing in your home is working at 100% standards, no taps are dripping, toilet seats aren’t loose or there isn’t any high water pressure or blocked drains before the pre-sale building inspection.

What will the inspector check?

What can you do prior to sale?

1. Fix the leaks prior to sale
2. Only use licensed trades.
3. Divert water away from the house.
4. Maintain your gutter systems.
5. Obtain compliance certificates from renovation works.

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Peace of Mind

To ensure your property will not be de-valued due to any faulty plumbing it is always recommended to complete a spot check prior to sale before the pre-sale building inspection date. All agents recommend an independent inspector to assess the home and you would not want the buyer turned away because of uncompliant plumbing works.